1. Data Controller
The Horse Hub
Anais El Arab BV
Helchterensedijk 6
3990 Peer
BE0534551558
HorseHub is the data controller responsible for processing your personal data under the GDPR (General Data Protection Regulation).
2. Personal Data We Collect
We collect and process the following data when you use our webshop:
- Name, billing address, shipping address, phone number, email address
- Order details and payment information
- Account login information (if you register)
- Technical data such as IP address, browser type, and device information
- Any communication you send to us (e.g., via email or contact forms)
3. Purpose and Legal Basis
We process your personal data for the following purposes:
- Order Processing: To fulfill and deliver your orders (legal basis: contract performance)
- Customer Support: To respond to inquiries and manage returns (legal basis: legitimate interest)
- Marketing: To send newsletters or promotions, if you have opted in (legal basis: consent)
- Legal Obligations: To comply with tax, accounting, and consumer protection laws
4. Data Retention
Your personal data is stored only as long as necessary for the purposes mentioned above or as required by law (e.g., 7–10 years for accounting records).
5. Data Sharing
We share your data only with trusted third parties when necessary:
- Payment service providers for secure transactions
- Shipping and logistics partners for order delivery
- IT service providers for website hosting and security
We never sell your personal data.
6. Your GDPR Rights
You have the right to:
- Request access to your personal data
- Request correction or deletion of your data
- Withdraw consent at any time (for marketing emails)
- Object to certain processing activities
- Request data portability
To exercise your rights, contact us at 📧 info@horsehub.shop.
7. Cookies
HorseHub uses cookies and similar technologies to improve your shopping experience, analyze traffic, and provide personalized offers. You can disable cookies in your browser settings, but some features of the webshop may not function properly without them.
8. Returns
Contact us at 📧 info@horsehub.shop with your order number and reason for return.
Wait for approval and instructions before sending your item back.
Once approved, ship the item to:
HorseHub
Helchterensedijk 6
3990 Peer – Belgium
9. Changes to This Policy
We may update this Privacy Policy from time to time. Any changes will be published on this page with an updated revision date.